The research stream “Service Systems” at Wi1 focusses on exploring, designing, engineering and evaluating systemic service innovations. Our research focuses on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:

  • What are the appropriate mechanisms to integrate stakeholders in service systems?
  • How can we manage and support productivity in complex service settings?
  • Which tools are needed to facilitate value co-creation in online and offline settings

With prototyping and design science research we, thus, esp. contribute to the development of the field of service systems engineering.

Wi1 on collaborative prototyping at CIRP conference

How can IoT product-service systems be designed to optimize value generation for all stakehodlers? Boukhris, Fritzsche and Möslein suggest the COSUP method. Aida Boukhris of Wi1 presented the method at the 50th CIRP conference on manufacturing systems in Taichung, based on experiences collected at JOSEPHS and in numerous workshops worldwide. A core element is the newly developed Protobits kit. Check out the paper "Co-creation at the early stage of product-service systems development ...

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Product Service Systems as a Driver for Business Model Innovation: Lessons Learned from the Manufacturing Industry

CODIFeY

The CODIFeY Collaborative Project aims to integrate potential prospective buyers to the development of new services and solutions for electromobility in order to attract them to be convinced users of electromobility. Therefore an online Community Platform (http://www.emobilisten.de) with continuously growing members is built up.

English

Complexity and interdependencies of actor integration for service innovation in service systems ? insights from the exploration of micro level practices

Wi1 at the 2nd Service Systems Forum in Venice

Organised as an interactive and interdisciplinary workshop, the 2nd Service Systems Forum took place in Venice in the historic Palazzo Pesaro-Papafava, from June 12-13. Dr. Dr. Albrecht Firtzsche and Dr. Julia Jonas did not only present some of their research at the Forum, but also engaged in and enjoyed the vivid discussions on the future of Internet of Things and service ecosystem research. #SSFV16

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